Plus Support
The technical team in your pocket.
Concerned about your responsibilities around passive fire issues? Frustrated by all the grey areas? Are there too many solutions you need to keep up to date with?
We know what it’s like to need on site support, another opinion, data, documents, and guides to ensure a fully compliant building.
Plus Support is your source of real time passive fire information to ensure building quality. Essentially, providing you with a fully trained, highly competent team member.
Get access to your technical support network, including:
Details
Item
Real-time support
Access to our team via phone, or your dedicated ‘Team’ Channel. Answering yours or your on site teams questions or providing guidance for compliance issues or installation solutions.
- 8 x 15 mins per month, accumulates over the year. *More detailed research or solution may require more time allocation. (This includes only DTS solutions).
Review of registers, defect reports, or certificate documents
Review in real-time for inspections, assistance with registers, inspection reports or certification documents – 1 hour per month.
Educational sessions
You’ll be part of our online Plus Support forums each fortnight, a round table Q & A tackling a specific topic each session. Plus we’ll share and discuss any challenges raised from our support calls.
Advice on test report numbers and currency
Unlimited access to test enquiries from our test database.
Document library
Access to the largest product information library and guides in one place.
Manufacturer details
List of manufacturers in the industry, and contact details for test reports.
Technical updates
Fortnightly technical update – either written, video or as a recording of a technical meeting.
Online training sessions and training videos
Discounts to training held online and face to face Australia wide.
Connections
Access to our bank of experts for those non Dts alternative solutions – BCA Code Consultants, Fire engineers, fire test laboratories, lawyers.
Certifired
Access to ‘Certifired’ - the inspection, defect, and penetration register app for up to 5 users NB. The ‘Certifired’ app is additional to the usual support fees, as will involve separate licence fees and pricing arrangements.